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Guarantees
Events
Can I get a refund on my ticket?
Of course! Just make sure you request a refund no later than 72 hours before the event. If you cancel within those 72 hours, you won't get a refund, but you will get partial credit for your next event or purchase from the boutique.
Can I get a credit for the next event?
For sure! If you don't want a cash refund, you won't have to pay for your next event. Just come thru!
Shipping
Can I pick up my order?
If you live in Austin or surrounding towns, you can pick up your order at a discount. Details about pickup will be shared upon purchase.
When will I get my order?
You can expect your order to be processed within a week. Then, you'll receive an email with a link to where you can track the shipping all the way to your door.
Return Policy
Can I exchange or return my candles?
No. All candle purchases are final. However, you can drop off your candle for repouring. Yet another benefit of reusable vessels!
Repouring
What's the repouring process?
Once burned, you can drop off your candle at a location to be discussed, in Austin, or you can ship them to us! We'll repour the scent that you pick at a cost. So you can save while you try more of our scents.
Crafting Our Candles
What wax do you use?
All of our candles are handcrafted with Coconut Soy natural wax.
Can your containers be reused?
Yes! When choosing my vessels, reusability was a major factor.
Can't find what you're looking for?
Send us an email to tell me what's up and I'll get back to you as soon as possible. Be sure to include your order number (if you have one).
Please email us at info@yourstore.com
Other inquiries? Let's chat.
Please email me at shop@yourstore.com